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Return Policy

At JotpotKeni, we love delivering genuine, brand-new products that are carefully checked before they head your way! If something isn't quite right with your order, don't worry, we are always here to help you sort it out quickly.

Last updated: 15 October 2026

01. Introduction

At Jotpot Keni, we promise to bring you authentic, top-quality items every single time. Because we want to make sure your shopping experience is completely smooth, we kindly ask you to read through this policy before placing your order. Returns and refunds are gladly accepted under the friendly conditions outlined below.

02. Eligibility for Returns

To qualify for a quick return or replacement, please make sure your request ticks these boxes:

Timeframe: If you notice a manufacturing defect, please report it to us within 7 days of delivery. For wrong, damaged, or "not original" items, please let us know within 24 hours of receiving your package.
Condition: The product needs to be unused, undamaged, and kept inside its original packaging, with all accessories and the invoice perfectly intact.
Proof: Please have your valid Order ID, the phone number or email used for the purchase, and a clear photo or video handy. A complete unboxing video is super helpful and may be required for damage or wrong-item claims.

03. Damaged, Wrong & Used Items

If you happen to receive a damaged, used, or completely different item, the best thing to do is check it right in front of the delivery agent and inform us immediately. If you can't check it right away, a complete unboxing video that clearly shows the sealed package being opened is required. Please note that complaints without proper unboxing proof might not be accepted by our team.

04. Non-Returnable Items

To keep things fair for everyone, we cannot accept returns or replacements in the following cases:

Products that are damaged, scratched, dented, water-damaged, burnt, or show any signs of personal use or misuse.
Items with a broken seal or opened packaging that are returned simply due to a change of mind.
Software bugs, app updates, feature updates, compatibility limits, or general personal preferences.
Minor variations in image, color, packaging, or size that don't change how the product actually works.
Offer, discount, campaign, clearance, or flash-deal items, unless a return or replacement option is explicitly mentioned on that specific product page.

05. Refund Process

We will jump right into your refund as soon as we receive and inspect your returned product. Refunds are generally approved when we cannot provide a replacement, if the item goes out of stock after your payment, or once your returned product passes our inspection.

Refund Method: Approved refunds will be sent straight back to your original payment method or issued as store credit, depending on what you prefer!
Processing Time: It typically takes 7 to 15 working days for a refund to process after approval. Card or mobile banking (bKash, Nagad, or Rocket) refunds might take a little longer depending on the payment gateway or bank.
Delivery Charges: Delivery, courier, and return shipping fees are non-refundable and will be deducted from your total refund amount.

06. Warranty Policy

A warranty applies only if it is explicitly stated in the product description. If no warranty is mentioned, the product is covered solely by this 7-day return and refund policy.

Coverage: The warranty covers manufacturing defects only. Brand warranties depend entirely on the official brand or distributor. JhotpotKeni will happily help you communicate and log the claim, but we cannot guarantee their final decision.
Replacement: A replacement under warranty can be applied a maximum of one time during the specified warranty period.
Processing Time: Warranty service, repair, or replacement usually takes about 3 to 6 weeks (or slightly longer) depending on the brand's service center.
Void Warranty: The warranty becomes void in cases of physical damage, water or burn damage, using the wrong charger, tampering, outside repairs, software rooting, an expired warranty period, or missing proof of purchase.

07. How to Start a Return

Ready to start a return, refund, or warranty claim? Follow these simple steps:

Contact Us: Drop us an email at proyojonioseba@gmail.com or call us at +8801787753835 or +88 01805716965 with your Order ID, the reason for the return, and your clear photo or video proof.
Pack the Product: Securely wrap the item back up in its original packaging with all accessories so it doesn't get damaged on its way back to us.
Send the Product: Once our team approves your request, ship the item to the address we provide. Return shipping is paid by the customer, and JhotpotKeni isn't responsible for damage during transit. For customers inside Dhaka, we might ask you to stop by our office for an extra-fast inspection!

08. Cancellation Policy

If you change your mind, please contact us to cancel your order before it leaves our warehouse! Once an order is dispatched, cancellation is no longer possible, and standard delivery plus return-delivery charges will apply. Partial advance payments or pre-order deposits are non-refundable unless Jotpot Keni fails to deliver the product.

09. Changes to This Policy

JhotpotKeni reserves the right to update, modify, or change any part of this policy at any time by posting updates on our website. Please note that requests may be delayed or cancelled if required information or proof is missing, the time limit has passed, or if abusive behavior is shown toward our hard-working customer support team.

10. Contact Us

Our friendly support team is always standing by to guide you through any return, refund, or warranty questions!

Need Assistance? We're happy to walk you through it!

Helpline: +881787753835 or +8801805716965
Email: proyojonioseba@gmail.com, ashiq2019@gmail.com@gmail.comeba@gmail.com
Online Support: Please click the contact information button located on the bottom right corner of our website to view our current communication channels.