At Jotpot Keni, we value the trust you place in us when sharing your personal details. This page explains exactly how we collect, store, and look after your information whether you are browsing our website, using our application, or placing an order with us over the phone or WhatsApp +88018056965

Last updated: 15 October 2026

01. Introduction

This policy outlines our commitment to protecting your privacy across all Jotpot Keni platforms, services, and customer care channels. We handle all personal data in strict compliance with the laws of Bangladesh, including the Personal Data Protection Act, 2026. By choosing to shop with us, you agree to the collection and use of your information as explained below.

02. Information We Collect

We gather information in a few different ways to help serve you better:

• Direct Input: When you create a profile, purchase an item, or reach out to our helpdesk, we request essential details like your name, delivery address, phone numbers, and email address.

• Automated Data: Whenever you browse our store, our systems automatically log basic technical data through cookies. This includes your IP address, browser type, device details, and the specific pages you visit.

• Transaction Details: For online payments, your sensitive financial data goes directly to our secure payment gateway partners. Jotpot Keni never records or stores your credit card numbers or mobile banking account details on our servers.

03. How We Use It

Your data helps us run smoothly and provide a better shopping experience. We use it to:

• Manage, pack, and ship your purchases safely to your doorstep.

• Answer your questions and resolve service issues through our helpdesk.

• Send critical transactional updates, invoice copies, and shipping alerts.

• Keep our digital marketplace safe from fraudulent activities.

• Analyze shopping trends to optimize our platform features.

We may also share occasional updates regarding special discounts or new arrivals. If you prefer not to receive promotional updates, you can opt out at any moment.

04. Cookies & Tracking

We use digital tools like cookies, Google Analytics, and Meta Pixel to learn how visitors navigate our store. These tools help us save your shopping cart preferences and show you relevant announcements on other networks. The data collected by these third-party tools is managed under the respective privacy rules of Google and Meta.

You can modify your internet browser settings to block cookies entirely, though doing so might stop certain interactive parts of our store from loading correctly.

05. How We Share It

We never sell, rent, or trade your personal details to outside companies for marketing purposes. We only share specific details with trusted partners who help us complete your orders:

• Logistics firms and delivery riders who need your address and phone number to hand over your package.

• Authorized banking services and mobile wallet networks to process your digital payments.

• Technology infrastructure providers that keep our website online or send out our automated WhatsApp messages.

06. Data Security

We implement practical security safeguards and electronic defenses to shield your records against unauthorized access or loss. All online transactions are handled through standard, industry-compliant payment processing systems. However, because no online transmission method is completely safe, we cannot guarantee absolute data security.

07. Your Rights & Choices

You retain full control over your personal data. You can log into your account settings at any time to modify your profile details. You are also welcome to contact our support team to verify the information we have on file, update specific records, or request the permanent closure and deletion of your profile.

08. Data Retention

We keep your personal information only for the duration required to process your transactions, resolve warranty matters, or fulfill our legal tax and business accounting duties under Bangladeshi regulations. Once these requirements are met, your data is securely erased or stripped of all identifying details.

09. Children's Privacy

Our digital store is intended for adult shoppers. We do not knowingly collect or request personal details from anyone under the age of legal consent. If you discover that a minor has shared their contact information with us without permission, please notify our team immediately so we can remove the record.

10. Changes to This Policy

We occasionally update this document to match changes in our business operations or local data laws. Any modifications will be posted instantly on this page with a revised date at the top. We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions about how we handle your privacy, please get in touch with our team.

Need Assistance? We're happy to walk you through it!

Visit Our Facebook Page https://www.facebook.com/jotpotkeni

• Helpline: +8801787753835 or whatsApp +8801805716965

• Email: proyojonioseba@gmail.com, ashiq219@gmail.com

• Online Support: Please click the contact information button located on the bottom right corner of our website to view our current communication channels.